Refund policy

1. Return Eligibility
You may request a return within 30 calendar days from the date of purchase. Returns requested after this period cannot be processed for refund or exchange.

To qualify for a return:

  • The item must be unused and in the same condition as when received.
  • All original packaging, tags, or accessories must be included.

Items that are nonreturnable:

  • Perishable goods (e.g. coffee, tea)
  • Intimate or sanitary items
  • Hazardous materials or flammable liquids or gases

2. Refunds
Upon receipt and inspection of the returned item, we will notify you via email whether your refund is approved or rejected. If approved, the refund will be credited to your original payment method within a reasonable timeframe.

3. Delayed or Missing Refunds
If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company—it may take time to post.
  3. Contact your bank.
  4. If after these steps you still have not received your refund, contact us at hello@respitecoffeecare.com.

4. Sale Items
Only full price items are eligible for refunds. Items purchased on sale or during promotional events are not refundable.

5. Exchanges

We will replace items only if they are defective or damaged. To request an exchange for the same item, please email us at hello@respitecoffeecare.com 

6. Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive gift credit equal to the value of the returned item once we receive it. If the gift was not marked accordingly, or your order was shipped to the purchaser first, the refund will be issued to the original purchaser.

7. Return Shipping & Costs
You are responsible for all return shipping costs. Return shipping fees are nonrefundable. If we issue a refund, the cost of return shipping will be deducted from your refund.

When shipping an item worth over US $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for lost or undelivered returns.

8. Contact & Process
To initiate a return or exchange, email hello@respitecoffeecare.com with your order details. Once your return is received, we will inspect it and notify you of your refund status. Exchanges (for eligible items) will be shipped after approval.